FAQ

How can I register?

  1. Click in the header area the blue "Login" button. Then click on "Register". Please fill out the registration form completely and transfer it with "Register". You will now receive an e-mail to verify your e-mail address and an e-mail with your login data. Please note that this process may take a while because the activation does not happen automatically.

What should I do if I have forgotten my password?

  1. Click in the header area the blue "Login" button. Then click on "Log in". Now select the link "Forgot Your Password?" and enter your registered email address. By clicking "Submit" your password will be reset and you will get a new one.

What should I do if I have forgotten my e-mail address?

  1. In this case, please contact our .

Why can't I purchase on account?

  1. For orders outside of Germany shall apply other payment options. The valid payment options are displayed when you complete your purchase.

Why can't my order transaction not be completed?

  1. 1.Did you approve the general terms and conditions?
  2. 2.Did you enter the porsche partner number?
  3. 3.Did you complete your VAT ID settings?
  4. 4.Did you enter the complete legal form of your company?
  5. 5.did you enter your correct banking data? Please make sure your account or your credit card is still valid.

What is the porsche partner number?

  1. The Porsche partner number is the dealer number of your Porsche centre. If you are not an official Porsche centre please log in as a Car Service Station. In this case you do not need a porsche partner number to create an account.

How do I search for an article?

  1. For full description please click here.

How do I pay?

  1. For full description please click here.